Complaints Procedure

 

Complaints Procedure

We at Acculegal Solicitors strive to give our clients the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. However, making a complaint will not affect how we handle your case.

However, should you not be satisfied with the outcome of the internal complaints procedure, you can contact The Solicitors Regulation Authority who can help you further.

You can raise your concerns with the Solicitors Regulation Authority relating to things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

What to do if we cannot resolve your complaint internally

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us. If you have, then your complaint to the Legal Ombudsman will be accepted and considered:

  • Within six months of receiving a final response to your complaint from us and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

phone

Telephone

0208 802 7775

0208 004 8833

fax

Fax

0208 809 4124

enquiries

enquiries@acculegal.com

News



Untitled Document